SHIPPING POLICY:
- In-stock items ship from our CA warehouse within 1-5 business days.
- Made-to-order and custom orders will have a lead time of approximately 1-2 weeks. You will be notified of any extended shipping times at the time of order.
- Smaller items ship via USPS Priority Mail; larger items ship via UPS Ground or FedEx.
- Shipping costs must be paid in full before your order ships.
- International orders are shipped via DHL or USPS International mail.
- Dealer accounts can set up billing to their own shipping carrier account upon request.
- We are not responsible for lost, undeliverable, or unreturned items due to an incorrect address. If a package is returned due to an incorrect or incomplete address, the customer is responsible for paying the re-shipping cost.
- For expedited shipping or questions regarding shipping, please contact us at sales@bungking.com.
IMPORTANT RETURN INFORMATION:
- Items must be unopened, in original packaging, and in new condition.
- Used, worn, installed, or damaged parts will not be accepted.
- Custom orders are not eligible for return.
- A 20% restocking fee may apply to all returned items that do no not adhere to our return guidelines
RETURN SHIPPING & REFUNDS:
- Customers are responsible for the safe return of merchandise. We are not responsible for returns until they are received at our warehouse.
- We cannot accept C.O.D. (Cash on Delivery) packages.
- Return shipping costs are the customer's responsibility, unless the return is a result of an error on our part.
- We recommend shipping your return via a traceable method and/or insuring your package to ensure safe delivery.
- Refunds will be processed within 5-7 business days after receiving the returned items. Please allow up to one billing cycle for the refund to post to your account, depending on your bank’s policies.
EXCHANGE FOR STORE CREDIT
1.) Ship back the item(s) you wish to exchange.
2.) Once we receive your return, store credit will be issued to your BungKing account within 3-5 business days. If you don’t have an account, one will be created using the email from your original order, unless otherwise specified on this return form. You’ll receive an email confirmation when your return is processed, along with instructions on how to apply the credit to future purchase(s).
3.) After receiving your store credit, you can place a new order online at bungking.com for the items you'd like.
RETURN FOR REFUND
1.) Ship back the item(s) you wish to return.
2.) Once the returned item(s) are received in our warehouse, a refund will be issued to the original payment method within 3-5 business days.
